VenStock — Refund & Cancellation Policy
If VenStock won't install or activate on your computer and we can't fix it for you, you get your money back within 7 days of purchase. It's a downloadable product with no trial, so we'd rather refund you than leave you with software you can't use.
Cancellation
VenStock is a one-time purchase, not a subscription. There is no recurring billing, so there is nothing to cancel and no way to be charged again automatically. Your licence simply keeps working.
A purchase can't be cancelled once the licence key has been issued and delivered, since delivery is immediate — but it may qualify for a refund under the section below.
When we will refund you
We'll issue a full refund if you ask within 7 days of purchase and any of the following apply:
- The software won't install or run on your computer, and we can't resolve it with you.
- Your licence key doesn't work or never arrived, and we can't deliver a working one.
- You were charged more than once for the same purchase, or charged in error.
- The software doesn't do something the product page said it does. If we described it inaccurately, that's on us.
If you bought the wrong edition — Standard when you needed Pro, or the reverse — just get in touch. We'd normally sort that out by swapping your key or settling the difference rather than making you buy twice.
When we may not refund you
Being straight about this up front, since the product is downloadable and delivered instantly:
- More than 7 days have passed since purchase.
- The software works as described and you've simply changed your mind or no longer need it.
- You want a refund over a feature VenStock never claimed to have. The product page lists what's included; please check it before buying.
- Data loss where backups weren't kept. VenStock stores data only on your computer and includes a backup feature; we have no access to your data and cannot recover it.
- The licence key has been shared, resold, or published, or the software has been tampered with.
None of this limits rights you have under applicable consumer-protection law that can't be excluded by a policy.
Please try support first
Most install and activation problems are fixable in a couple of emails, and we'd genuinely rather get the software working for you. Write to helpdesk@venrostech.com describing what happened. If we can't fix it, we'll refund you — asking for support first doesn't cost you the refund or restart the 7 days.
How to request a refund
Email helpdesk@venrostech.com with:
- The email address used for the purchase, and the order or payment reference
- Which edition you bought (Standard or Pro)
- What went wrong
How long a refund takes
We aim to respond to refund requests within 2 working days. Approved refunds are issued to the original payment method within 5–7 working days of approval. How quickly it then shows on your statement depends on your bank or card issuer and is outside our control.
What happens to your licence after a refund
When a purchase is refunded, the associated licence key is revoked and the software will stop being usable on that computer. Please uninstall it. You can export your inventory to CSV or take a backup before requesting a refund if you want to keep your records.
Contact
Questions about this policy: helpdesk@venrostech.com. This policy forms part of the VenStock Terms & Conditions.
VenStock is published by Venros Tech. This policy covers VenStock only — it does not apply to other Venros Tech products.